Claims: What you should do if a loss occurs
Immediately contact your insurance agent who will provide the carrier with the necessary information to begin the processing of your claim. We will assist you in every way we can to see your claim through to a satisfactory conclusion.

Personal Lines:

You may contact your Insurance representative or call the insurance carrier directly. Please see the list of contacts below.

Chubb:
Please contact your agent, or go to chubb.com and you can file an electronic claim, or call 1-800-252-4670

St. Paul Travelers / Premier:
You may call St. Paul Travelers/Premier directly. They are committed to providing a fast, focused response to your claim - from the moment you call. St. Paul Travelers at 1(800)252-4633 (1-800-CLAIM33) Premier Insurance for Automobile Insurance Claims – 1(877)425-2466 Premier Auto Glass Claims - 1(800)442-4820

Plymouth Rock / Bunker Hill:
If you have an accident, Plymouth Rock/Bunker Hill is only a phone call away, 24 hours a day, 7 days a week. Just call 888-324-1620. Claims fax: 617-951-1624

Quincy Mutual:
Emergency claim reporting may be necessary after hours or on weekends. Call Quincy Mutual at 617-770-5100 or 800-899-1116 and you will receive instructions on our Emergency Claim Reporting Program and be given a toll free number to call.

General Casualty:
ClaimLine24 is an around-the-clock claim reporting service just for General Casualty policyholders. No matter what time of the day or night, our ClaimLine24 representatives are available, so you don't have to wait until normal business hours to report the details of your claim. Just call (888) REPT-CLM (737-8256) and General Casualty will take the details of the loss and immediately refer the claim to one of our local claims offices.

The Massachusetts State Fair Plan:
Please contact Sumner & Toner

Commercial Lines:

St. Paul Travelers:
Please contact your agent directly or call Commercial Accounts: 1.800.238.6225

Zurich North American:
After completion of the claim form, your claim information will be sent to the Care Center for registration and then assigned to a claim office for handling. Zurich North America will send a message to the email address provided by you to acknowledge receipt of the claim and provide the claim assignment information. The more detail that can be provided about the loss can be critical in the proper handling of the reported claim. Report a loss Phone 1-800-987-3373, Fax 1-877-962-2567 or contact Sumner and Toner.

General Casualty:
ClaimLine24 is an around-the-clock claim reporting service just for General Casualty policyholders. No matter what time of the day or night, General Casualty’s ClaimLine24 representatives are available, so you don't have to wait until normal business hours to report the details of your claim. Just call (888) REPT-CLM (737-8256) and General Casualty will take the details of the loss and immediately refer the claim to one of our local claims offices.