Customer Service

Claims: What you should do if a loss occurs

Immediately contact your insurance agent who will provide the carrier with the necessary information to begin the processing of your claim. We will assist you in every way we can to see your claim through to a satisfactory conclusion.

Personal Lines:

You may contact your Insurance representative or call the insurance carrier directly. Please see the list of contacts below.

Chubb:

Please contact your agent, or go to chubb.com and you can file an electronic claim, or call 1-800-252-4670

Travelers / Premier:

You may call Travelers/Premier directly. They are committed to providing a fast, focused response to your claim - from the moment you call.  Travelers at 1(800)252-4633 (1-800-CLAIM33) Premier Insurance for Automobile Insurance Claims - 1(877)425-2466 Premier Auto Glass Claims - 1(800)442-4820
Please make it a priority to report all claims to Travelers as soon as possible, even in cases where not all information is available. The sooner we know about losses, the sooner we can help. Claims can be reported as follows:

• • To assist customers with immediate damage mitigation needs, we have mobilized tree removal and roof tarping vendors.  As we receive claims, we can dispatch these resources directly to help customers.
  •  
  • • Personal Insurance: 1.800.CLAIM33 (1.800.252.4633)
    • Business Insurance: 1.800.238.6225
  •  
    • As claims are received by our call centers, they are assigned to trained claim professionals in the area. To ensure your customers receive the prompt service they deserve, we are working closely with Travelers National Catastrophe Management Center to monitor claim volumes and quickly assign the appropriate resources to help. Beyond our significant claim footprint in the state, we have the ability to quickly draw on Travelers’ 13,000-person claim organization to access additional claim professionals and supporting resources from outside the area as needed.
       
    • Because customer service is a top priority, all claims will be handled by highly trained representatives, who share our commitment to achieving the best outcome on every claim. 
       
    • Travelers Mobile Claim Office is en route to the Springfield area to assist agents and customers there. This is a fully self contained office on wheels, where customers and agents without power or telecommunications access can reach us for help. You and your customers can start a claim, talk to one of our managers, or just access our network. We will inform you of the Mobile Claim Office location as soon as possible. You can always check a special Severe Weather Alert page of our website, www.travelers.com, for the latest Mobile Claim Office locations.
       
    • To ensure customers know how to reach us, we are advertising in local print media, radio stations and news websites:
    Radio
    Springfield - Friday thru Monday
    WMAS-FM (94.7)
    WHYN-AM (560)
    WPKX-FM (97.9)
    Worcester - Friday thru Monday
    WTAG-AM (580)
    WSRS-FM (96.1)
    *Radio includes online advertising that can run for the whole month
    Print
    The Republican (Springfield) - Friday only
    TV Online (6/2- 6/6)
    www.WWLP.com (NBC) – Springfield
    www.TheBostonChannel.com (ABC) - Worcester/Boston
     
     

Plymouth Rock / Bunker Hill:

If you wouldl ike a Rael Time quote from Plymouth, please use the following hyperlink to access Playmouth Rock Assurance Company directly and begin the quoting process 24/7.   Save the quote and contact Sumner & Toner to confirm and issue the policy at 413 567-6161.

 https://ci.prac.com/prac/PRC/index.jsp?PLF_Code=PRAC&agentId=33337&RefId=Agnt&Refclickid=00033337
 

If you have an accident, Plymouth Rock/Bunker Hill is only a phone call away, 24 hours a day, 7 days a week. Just call 888-324-1620. Claims fax: 617-951-1624

6/3/2011: Bunker Hill understands that this is a difficult time for many of you and your customers who live and work in the affected areas. We want to assure you that we are making every effort to help and we are taking the following steps:
 

• We are diverting our in-house and independent claim adjusters to the affected towns to expedite claim processing.
   
• We will travel to a customer’s home, inspect the damage, pay the claim if small, and advise the customer on handling the clean-up and repair process.
   
• Our adjusters will be available throughout the weekend to inspect damage and manage extra claim volume promptly.

Please encourage customers who have damage to their homes to take steps to prevent further damage – put tarps over holes, board up windows, clean up standing water and the like. 
To report a claim, you can reach us any time at 888-472-5246. If you have any questions, please contact your Marketing Representative.
For additional information about the tornado recovery or to learn about ways you can help, please visit the American Red Cross website.
We look forward to helping our agents and customers recover from this disaster quickly.
 

Quincy Mutual:

Emergency claim reporting may be necessary after hours or on weekends. Call Quincy Mutual at 617-770-5100 or 800-899-1116 and you will receive instructions on our Emergency Claim Reporting Program and be given a toll free number to call.

REPORTING A CLAIM (PROPERTY AND AUTO):
 

1. The best way to report a claim is through our toll free phone line 800-490-0047. We have staffed the operation so that there should be no delays in taking calls 24/7.
2. CONTACTING POLICYHOLDERS:
   Our property claims adjusters have experienced difficulty contacting policyholders to schedule an appointment. Whenever possible, please let us know the best way to contact policyholders and whether their property is available for inspection. Several communities still have a travel ban due to down power lines.  If a claim has been reported to Quincy Mutual, but the policyholder has not been contacted by the adjusting firm, please contact LaMarche Associates directly at 800-222-0143.  Operators are available to assist you and provide direct contact information for the field adjuster.
    

General Casualty:

ClaimLine24 is an around-the-clock claim reporting service just for General Casualty policyholders. No matter what time of the day or night, our ClaimLine24 representatives are available, so you don't have to wait until normal business hours to report the details of your claim. Just call (888) REPT-CLM (737-8256) and General Casualty will take the details of the loss and immediately refer the claim to one of our local claims offices.

The Massachusetts State Fair Plan:

Please contact Sumner & Toner

Federal Emergancy   FEMA   800-621-3362

Commercial Lines:

Travelers:

Please contact your agent directly or call Commercial Accounts: 1.800.238.6225

Quincy Mutual:

Emergency claim reporting may be necessary after hours or on weekends. Call Quincy Mutual at 617-770-5100 or 800-899-1116 and you will receive instructions on our Emergency Claim Reporting Program and be given a toll free number to call.

Zurich North American:

After completion of the claim form, your claim information will be sent to the Care Center for registration and then assigned to a claim office for handling. Zurich North America will send a message to the email address provided by you to acknowledge receipt of the claim and provide the claim assignment information. The more detail that can be provided about the loss can be critical in the proper handling of the reported claim. Report a loss Phone 1-800-987-3373, Fax 1-877-962-2567 or contact Sumner and Toner.

General Casualty:

ClaimLine24 is an around-the-clock claim reporting service just for General Casualty policyholders. No matter what time of the day or night, General Casualty's ClaimLine24 representatives are available, so you don't have to wait until normal business hours to report the details of your claim. Just call (888) REPT-CLM (737-8256) and General Casualty will take the details of the loss and immediately refer the claim to one of our local claims offices.